Best Customer Questionnaire for Quality Management in Hospitals

Quality management is a recent phenomenon. Quality management can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement.

Best customer questionnaire for quality management in Hospitals is as follows:

Q1. Are you admitted first time in this Hospital ?
a. Yes
b. No

Q2. Rate your level of satisfaction with the Doctors ?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q3. Rate your satisfaction level with the cleanliness of the Hospital.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q4 Rate your satisfaction level with the Nurses and Staff Behaviour in the Hospital.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q5. Rate the satisfaction level with the treatment provided in the hospital.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q6. Rate the charges of medical treatment in the hospital.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q7. Rate the availability of equipments for medical checkups.
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q8. How do you rate the Medical Test done in the Hospital ?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q9. How do you rate the services offered by the hospital ?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

Q10. Rate the Overall Quality Maintained by the Hospital?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied