Questionnaire for Comparative Analysis of Mobile Banking Services of ICICI Bank and HDFC Bank

Comparative Analysis of Mobile Banking Services of ICICI Bank and HDFC Bank gives a detailed overview of the mobile banking services of HDFC and ICICI Bank.

Mobile banking in India is set to explode – approximately 43 million urban Indians used their mobile phones to access banking services.

Checking account balances is the most popular banking service used by urban Indians with almost 40 million users followed by checking last three transactions, 28 million and status of cheques with 21 million users.

Mobile banking is popular among the Rs.1 to 5 lakhs per year income group with almost 60% of mobile banking users falling in the income bracket, an indicator of adoption of this service by younger generation.
Most Popular Bank

ICICI bank maintains its position as country biggest private lender on mobile screen as well with 17.75 million users. HDFC accounts for second most subscribers with 9.1 million subscribers followed by State Bank of India with 6.13 million subscribers.

You can use this questionnaire to compare Mobile Banking Services offered by ICICI Bank and HDFC Bank

Q1. Are you aware about Mobile Banking Services offered by HDFC / ICICI Bank?
a. Yes
b. No

Q2. Are you using Mobile Banking services offered by HDFC / ICICI Bank?
a. Yes
b. No

Q3. Reason for using Mobile Banking services offered by HDFC Bank / ICICI Bank?
a. Services are safe
b. Mobile Banking provides any where bill payment Options
c. Mobile Banking Provides Stop Payment for Cheques
d. Mobile Banking Money Transfer Facility

Q4. Reasons for Not Using Mobile Banking Services offered by HDFC Bank / ICICI Bank?
a. Not Aware about the services
b. Dont think Mobile Banking Services are secure
c. Other reasons

Q5. What do you think about the Balance Enquiry Facility Provided by Mobile
Banking System?
a. Good
b. Average
c. Poor

Q6. What do you think about the bill payment services offered by ICICI Bank / HDFC
Bank through Mobile Banking System?
a. Good
b. Average
c. Poor

Q7. What do you think about the Stop Payment service offered by Mobile Banking system of ICICI Bank / HDFC Bank?
a. Good
b. Average
c. Poor

Q8. What do you think about the Money transfer facility offered by Mobile Banking
system of ICICI Bank / HDFC Bank?
a. Good
b. Average
c. Poor

Q9. Do you think mobile banking system is safe ?
a. Yes
b. No

Q10. Rate the overall satisfaction with Mobile Banking System of HDFC / ICICI
Bank?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory