Questionnaire for Customer Relationship Management (CRM)

CRM – Customer Relationship Management is an innovative approach undertaken by the marketers in the process of developing lifetime customers and maximizing lifetime value of the customers.

CRM approach is still new for the corporate managers, as in India the customers are still at the receiving end only. The concept of CRM and its implementation creates chaos for the marketers, as they are unable to comprehend the benefits of this approach to enhance their relationships with their customers and ultimately gain the long-term profitability profits.

Customer Relationship Management (CRM) is a complex system, consisting of procedures, strategies, software and web applications, that assists a company in organizing and managing the relationship with its clients.

Below questionnaire for Customer Relationship Management(CRM) helps to analyze the effectiveness of Customer Relationship Management (CRM) in an Human Resource Consultancy.

Q1. From how many years you are using services offered by Manpower Consultant ?
a. 0-2 Years
b. 2-4 Years
c. More than 4 Years

Q2. Rate your overall satisfaction with the recruitment services offered by Manpower Consultant ?
a. Highly Satisfied
b. Satisfied
c. Some what satisfied
d. Highly dissatisfied

Q3. Are you satisfied with the quality of applicants Manpower Consultant is offering?
a. Yes
b. No

Q4. Do they entertain queries in a proper manner ?
a. Yes
b. No

Q5. How do you rate the process of filtering candidates?
a. Good
b. Bad

Q6. Are you satisfied with the range of services?
a. Yes
b. No

Q7. Do they provide full information of the candidates at the time of recruitment?
a. Yes
b. No

Q8. Do you find their charges nominal as compared to other competitors?
a. Yes
b. No

Q9. Do they provide any discount on bulk recruitment?
a. Yes
b. No

Q10. Do they give certain attractive offers?
a. Yes
b. No

Q11. Does the consultancy inform you about the new services / changes in the services on time?
a. Yes
b. No

Q12. Do you think the Manpower Consultant identify and resolve problems of the associated companies?
a. Yes
b. No

Q13. Do you think Manpower Consultant is maintaining good customer relations through its services?
a. Yes
b. No

If you want a project Based on this questionnaire call us on : +91-9826499420 or mail us at : fasttrack1979@gmail.com