Questionnaire for Grievance Handling

It is rather difficult to define a grievance. Personnel experts, however, have attempted to distinguish between dissatisfaction, complaint, and grievance. Generally speaking, dissatisfaction is any state or feeling of dissatisfaction which is orally made known by one employee to another and is known as a complaint. A complaint becomes a grievance when this dissatisfaction, which is mostly related to work, is brought to the notice of the management. Here We are pleased to present best questionnaire for Grievance Handling.

Q1. Is work culture supportive in your organization?
Mostly
Rarely
Sometimes
Not at all

Q2. How often you face grievance in your organization.?
Mostly
Rarely
Sometimes
Not at all

Q3. Most of your grievance are related to :
Work Environment
Supervision
Workgroup
Economic (Salary, Reward, Incentives)
Social Injustice

Q4. Whom does you report / share if you have any grievances
Superior
Colleagues (discussion)
Function Head
Head of HR department

Q5. How often you complaints and grievance being taken care off ?
Mostly
Rarely
Frequently
Not at all

Q6. How much times your superior takes on a complaint (duration of handling process)?
2 Weeks
6 Weeks
Indefinite
Depends upon level

Q7. To what level the Management is effective in grievance settlement?
Completely
To a certain extent
To a satisfactory
Not at all

Q8. Please indicate total workload changed during last three years?
Workload has decreased
Remained the same
Workload increased

Q9. Does the upper Management pressure main reason for Grievance –
Yes
No

Q10. Have you ever faced grievance related to Performance Appraisal Process?
Yes
No

Q11. Are you satisfied with the existing grievance settlement system of Anant Spinning Mills?
Mostly
Rarely
Sometime
Not at a all

Q12. Is the decision taken by the top management related to your grievance is satisfactory?
Mostly
Hardly
Partly
Never

Q13. Suggestions if Any _____________________