Questionnaire for Satisfaction level of Retailers towards Airtel Mobile Services

Q1. Are you dealing in services / products offered by Airtel?
a. Yes
b. No

Q2. Reason for association with Airtel?
a. Margin
b. Promotional Schemes
c. Demand
d. Dealer relationship
e. Credit Policy
f. Its Service Quality
g. Other Reasons

Q3. Reason why you are not dealing in services and products offered by Airtel?
a. Credit Policy
b. Promotional Material Not Supplied on Time
c. Schemes are not conveyed on time
d. Supply of product is not proper
e. Don’t Wish To Specify

Q4. Does the company give proper response to your queries?
a. Yes
b. No

Q5. Have you ever faced problems related to the Services of Airtel?
a. Always
b. Sometimes
c. Never

Q6. Does the problems was resolved by the retailers support desk?
a. Yes
b. No

Q7. How do you rate the customer schemes of the company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q8. Does the retailer support desk identifies the retailers problems effectively
and solve them in proper time?
a. Yes
b. No

Q9. Do the company executives visit your shop regularly to convey schemes?
a. Yes
b. No

Q10. How do you rate the schemes delivered to the retailers ?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q11. How do you rate the retailer’s support of the company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q12. How do you rate the margin in Airtel services?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q13. How do you rate retailer grievance handling mechanism of the company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q14. Does customers are happy when their problems are solved by the retailers support desk?
a. Yes
b. No

Q15. How do you rate the Credit facilities provided by Airtel?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q16 How do you rate the Discount offered by Airtel on bulk purchase?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q17. How do you rate the Brand Pull of Airtel?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q18. How much time does it take for delivery of Airtel SIM Cards / Vouchers after ordering ?
a. 6-12 Hours
b. 1 to 2 Days
c. 2 to 7 Days
d. More than7 Days

Q19. How do you rate the payment norms of Airtel?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q20. Rate your overall satisfaction with the services offered by Airtel to retailers?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory