Home » Questionnaires » Questionnaire to Analyze Customer Satisfaction Level towards Videocon LCD Television

This questionnaire will help the researcher to analyze customer satisfaction level towards Videocon LCD Television:

Q1. When you have purchased Videocon LCD D2H Television?
a. Less than 1 year
b. One Year
c. Two Years
d. Three Years

Q2. Which brand of Television you were using earlier ?
a. Samsung
b. Sony
c. Videocon
d. LG
d. Others

Q3. Reasons for Purchasing Videocon LCD Television ?
a. Good Contrast Ratio
b. Picture quality
c. Price
d. Sound Quality
e. D2H Facility

Q4. Are you influenced by the brand image of Videocon for Purchasing LCD TV?
a. Yes
b. No

Q5. Are you influenced by the D2H facility for purchasing Videocon LCD Television?
a. Yes
b. No

Q6. Who recommended you Videocon LCD Television ?
a. Friends
b. Relatives
c. Retailer

Q7. How do you come to know about Videocon LCD Television ?
a. Through Newspaper Advertisement
b. Through Television
c. Through Magazines

Q8. Rate your satisfaction level with the picture quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q9. Rate your satisfaction level with the picture quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q10. Rate your satisfaction level with the sound quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q11. Rate your satisfaction level with the features of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q12. Rate your satisfaction level with D2H Facility of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q13. Rate your satisfaction level with the Colour quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q14. Rate your satisfaction level with the aspect ratio quality of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q15. Rate your satisfaction level with the channel packages available in Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q16. Are you satisfied with the No. of Channels available in Videocon LCD Television?
a. Yes
b. No

Q17. Rate your satisfaction level with the performance of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q18. Have you ever faced problem related to Videocon LCD Television?
a. Yes
b. No

Q19. Rate your satisfaction level with the after sales service support of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q20. Rate your satisfaction level with the response of service centre of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q21. Rate your satisfaction level with the availability of Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q22. Rate your overall satisfaction level with Videocon LCD Television?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

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