Questionnaire to Analyze Customers View towards Current and Saving Account of IDBI Bank

Q1. From how many years you are the customer of IDBI Bank?
a. From 0-2 Years
b. From 3 to 5 Years
c. More than 5 Years

Q2. Your Occupation ?
a. Service
b. Business
c. Retired
d. Others

Q3. Your Income ?
a. 10000-15000
b. 15001-25000
c. Above 25000

Q4. Are you having Saving / Current Account in IDBI Bank ?
a. Yes
b. No

Q5. Reason for using Saving / Current Account Services offered by IDBI Bank?
a. Near to Home
b. Convenient To Do Transactions
c. Brand Name of the bank
d. Services of the Bank is attractive
e. Other Reason

Q6. Reason for not having Saving / Current Account in IDBI Bank ?
a. Other banks are Providing Better Services
b. Interest Rates are not attractive
c. Charges for non maintenance of minimum Balance
d. Other Reasons

Q7 From which source did you know about Saving / Current Account of IDBI Bank?
a. Friends & Relatives
b. Colleagues
c. Marketing Executives
d. Other Sources

Q8 How do you rate the charges for non maintenance of minimum balance in Saving Account of IDBI Bank ?
a. Low
b. Medium
c. High

Q9. How do you rate the Customer Support offered in Saving / Current Account of IDBI Bank?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Q10. How do you rate the Fund Transfer Facility from IDBI Bank Saving / Current Account to Other Banks Account?
a. Good
b. Average
c. poor

Q11. How do you rate the Value added services like mobile banking, net banking, customer support, etc?
a. Good
b. Average
c. poor

Q12. Are you satisfied with Saving / Current Account Services offered by IDBI Bank?
a. Yes
b. No