Total Quality Management (TQM)

TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. TQM places strong focus on process measurement and controls as means of continuous improvement. Total Quality Management is an approach to the art of management that originated in Japanese industry in the 1950’s and …

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Implementation Principles and Processes of TQM

A preliminary step in TQM implementation is to assess the organization’s current reality. Relevant preconditions have to do with the organization’s history, its current needs, precipitating events leading to TQM, and the existing employee quality of working life. If the current reality does not include important preconditions, TQM implementation should be delayed until the organization …

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Quality Circle

Quality Circle is a small group of employees in the same work-area or doing a similar types of works who voluntarily meet regularly for about an hour every week to identify, analyze and resolve works – related problems, leading to improvement in their total performance and enrichment of their work-life. The above definition reveals, the …

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Objectives of Quality Circle

Promote job involvement Create problem solving capability Improve communication Promote leadership qualities Promote personal development Develop a greater awareness for cleanliness Develop greater awareness for safety Improve morale through closer identity of employee objectives with organization’s objectives Reduce errors. Enhance quality Inspire more effective team work Build an attitude of problem prevention Promote cost reduction …

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Pitfalls And Problems In Quality Circle

Lack of faith in and support to Quality Circle activities among management personnel Lack of interest or incompetence of leaders/facilitator Apathy, fear and misunderstanding among middle level executives Delay or non-implementation of Circle recommendations Irregularity of Quality Circle activities Non-application of simple techniques for problem solving Lack of or non-participation by some members in the …

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Characteristics of Quality Circle

Small group of employees – optimum of 8-10 members Members are from same work area or doing similar type of job Membership is voluntary Meet regularly for an hour every week They meet to identify, analyze, and resolve work related problems Resolve work related problems, leading improvement in their total performance. Quality circle enrich the …

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Impact of Quality Circle

Improvement of human relations and workplace morale Promotion of work culture Enhancement of job interest Effective team work Reducing defects and improving quality Improvement of productivity Enhancing problem solving capacity Improving communication & interaction Catalyzing attitude change Promotion of personal & leadership development

Examples of Quality Circle Movements in India

BHEL -1980 –Mr.S.R.Udapa (GM Operations) 1st Indian to start quality circle Hero honda motors “Sunrise Quality circle” Lucas TVS, Chennai “honey bee quality circle” Tata Refactories (located in orissa) “Niharika quality circle” (saved Rs.4000 p.a) Kudhremukh –Iron Ore Plant (located in Karnataka) “Soorthy Quality Circle”

Introduction to Knowledge Management

Knowledge Management is the explicit and systematic management of vital knowledge – and its associated processes of creation, organization, diffusion, use and exploitation. There are many definitions of knowledge management. We have developed this one since it identifies some critical aspects of any successful knowledge management programme: Explicit – Surfacing assumptions; codifying that which is …

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