2011

CRM – Customer Relationship Management is an innovative approach undertaken by the marketers in the process of developing lifetime customers and maximizing lifetime value of the customers.

CRM approach is still new for the corporate managers, as in India the customers are still at the receiving end only. The concept of CRM and its implementation creates chaos for the marketers, as they are unable to comprehend the benefits of this approach to enhance their relationships with their customers and ultimately gain the long-term profitability profits.

Customer Relationship Management (CRM) is a complex system, consisting of procedures, strategies, software and web applications, that assists a company in organizing and managing the relationship with its clients.

Below questionnaire for Customer Relationship Management(CRM) helps to analyze the effectiveness of Customer Relationship Management (CRM) in an Human Resource Consultancy.

Q1. From how many years you are using services offered by Manpower Consultant ?
a. 0-2 Years
b. 2-4 Years
c. More than 4 Years

Q2. Rate your overall satisfaction with the recruitment services offered by Manpower Consultant ?
a. Highly Satisfied
b. Satisfied
c. Some what satisfied
d. Highly dissatisfied

Q3. Are you satisfied with the quality of applicants Manpower Consultant is offering?
a. Yes
b. No

Q4. Do they entertain queries in a proper manner ?
a. Yes
b. No

Q5. How do you rate the process of filtering candidates?
a. Good
b. Bad

Q6. Are you satisfied with the range of services?
a. Yes
b. No

Q7. Do they provide full information of the candidates at the time of recruitment?
a. Yes
b. No

Q8. Do you find their charges nominal as compared to other competitors?
a. Yes
b. No

Q9. Do they provide any discount on bulk recruitment?
a. Yes
b. No

Q10. Do they give certain attractive offers?
a. Yes
b. No

Q11. Does the consultancy inform you about the new services / changes in the services on time?
a. Yes
b. No

Q12. Do you think the Manpower Consultant identify and resolve problems of the associated companies?
a. Yes
b. No

Q13. Do you think Manpower Consultant is maintaining good customer relations through its services?
a. Yes
b. No

If you want a project Based on this questionnaire call us on : +91-9343655211 or mail us at : fasttrack1979@gmail.com

The term “quality of work life” (QWL) was first introduced in 1972 during an international labour relations conference. Quality of Work Life (QWL) received more attention after United Auto Workers and General Motors initiated a Quality of Work Life (QWL) program for work reforms.

Robbins (1989) defined Quality of Work Life (QWL) as “a process by which an organization responds to employees needs by developing mechanisms to allow them to share fully in making the decisions their design their lives at work”

Quality of Work Life (QWL) has been well recognized as a multi-dimensional construct and it may not be universal or eternal. The key concepts captured and discussed in the existing literature include job security, better reward system, higher pay and opportunity for growth, participative groups, and increased organizational productivity among others.

Regular assessment of Quality of Work Life can potentially provide organisations with important information about the welfare of their employees, such as job satisfaction, general well-being, work-related stress and the home-work interface.

Here is the worlds best questionnaire for Quality of Work Life

Q1. Since how many years have you been working with this organization?
a. 0-5 Years
b. 5-10 Years
c. 10 to 15 Years
d. More than 15 Years

Q2. How is the physical working condition in the Company ?
a. Good
b. Average
c. Poor

Q3. What do you think about the work load in the organization ?
a. Work Load is very much and task are not finished on appropriate time
b. Work Load is very much but due to participative environment employees are able to complete their task
c. Work Load is evenly distributed and employees are able to complete their task on time
d. Work Load is less as compared to other companies

Q4. Do you think Communication and information flow between the departments is satisfactory?
a. Yes
b. No

Q5. Do the employees share experiences to help each other?
a. Yes
b. No

Q6. Does the company provide training for enriching the skills of employees?
a. Yes
b. No

Q7. Do you think proper training improves the productivity of the company and employees?
a. Yes
b. No

Q8. Do you think there are good career prospect in your organization?
a. Yes
b. No

Q9. Are you free to perform your duties?
a. Yes
b. No

Q10. How is the working Environment?
a. Participative
b. Autonomy
c. Whimsical
d. Red Tapism

Q11. How is the working hours of the organization ?
a. Highly Satisfactory
b. Satisfactory
c. Dissatisfactory

Q12. Does the company takes care of the employees working in night shift ?
a. Yes
b. No

Q13. Does working in the organization give you a feeling of security and improves your productivity?
a. Yes
b. No

Q14. Does the organization provide satisfactory Salary according to your Work?
a. Yes
b. No

Q15. Does the goals and task are clearly defined for increasing productivity?
a. Yes
b. No

Q16. Does the top management involve employees in the management decisions?
a. Yes
b. No

Q17. Do the facilities provided by the organization motivate you to improve your productivity?
a. Yes
b. No

Q18. Which factor motivates you the most?
a. Salary increase
b. Promotion
c. Leave
d. Motivational talk
e. Recognition

Q19. What do you think that employees in the organization are skilled, motivated and productive?
a. Yes
b. No

Q20. Do you think departments in the organization have cooperation?
a. Yes
b. No

Q21. Do you think quality of work life of the organization helps to improve your productivity?
a. Yes
b. No

Distribution Channel comprises a set of institutions, which perform all of the activities utilized to move a product and its title from production to consumption. In other words Distribution channel is the mechanism through which goods and/or services are moved from the manufacturer/ service provider to the user or consumer.

This is the best questionnaire for Distribution Channel  for Any Product or XYZ Product :

Q1. Are you selling XYZ Product?
a. Yes b. No

Q2. Reason for Selling XYZ Product ?
a. Margin
b. Promotional Schemes
c. Demand
d. Dealer relationship
e. Credit Policy
f. Other Reasons

Q3. Reason for not selling XYZ Product?
a. Credit Policy
b. Promotional Material Not Supplied on Time
c. Schemes are not conveyed on time
d. Supply of product is not proper
e. Don’t Wish To Specify

Q4. How much time does it take for delivery of XYZ Product product after ordering ?
a. 6-12 Hours
b. 1 to 2 Days
c. 2 to 7 Days
d. More than7 Days

Q5. How do you rate the schemes of the company?
a. Good
b. Average
c. Poor

Q6. How do you rate the credit policy of the company?
a. Good
b. Average
c. Poor

Q7. How do you rate the Margin of the company?
a. Good
b. Average
c. Poor

Q8. How do you rate the Quality of XYZ Product?
a. Good
b. Average
c. Poor

Q9. How do you rate the Brand Pull of the company?
a. Good
b. Average
c. Poor

Q10. How do you rate the Supply norms of the company?
a. Good
b. Average
c. Poor

Q11. Does the company executives convey schemes on time ?
a. Yes
b. No

Q12. How do you rate the Representative behaviour with retailers ?
a. Highly Satisfied
b. Satisfied
c. Dissatisfied
d. Highly Dissatisfied

Q13. How do you rate the Damage Policy ?
a. Highly Satisfied
b. Satisfied
c. Dissatisfied
d. Highly Dissatisfied

Q14. Are you getting information about scheme of XYZ Product at proper time?
a. Yes
b. No

Q15. Are you satisfied with the distribution channel of XYZ Product?
a. Yes
b. No

It is rather difficult to define a grievance. Personnel experts, however, have attempted to distinguish between dissatisfaction, complaint, and grievance. Generally speaking, dissatisfaction is any state or feeling of dissatisfaction which is orally made known by one employee to another and is known as a complaint. A complaint becomes a grievance when this dissatisfaction, which is mostly related to work, is brought to the notice of the management. Here We are pleased to present best questionnaire for Grievance Handling.

Q1. Is work culture supportive in your organization?
Mostly
Rarely
Sometimes
Not at all

Q2. How often you face grievance in your organization.?
Mostly
Rarely
Sometimes
Not at all

Q3. Most of your grievance are related to :
Work Environment
Supervision
Workgroup
Economic (Salary, Reward, Incentives)
Social Injustice

Q4. Whom does you report / share if you have any grievances
Superior
Colleagues (discussion)
Function Head
Head of HR department

Q5. How often you complaints and grievance being taken care off ?
Mostly
Rarely
Frequently
Not at all

Q6. How much times your superior takes on a complaint (duration of handling process)?
2 Weeks
6 Weeks
Indefinite
Depends upon level

Q7. To what level the Management is effective in grievance settlement?
Completely
To a certain extent
To a satisfactory
Not at all

Q8. Please indicate total workload changed during last three years?
Workload has decreased
Remained the same
Workload increased

Q9. Does the upper Management pressure main reason for Grievance –
Yes
No

Q10. Have you ever faced grievance related to Performance Appraisal Process?
Yes
No

Q11. Are you satisfied with the existing grievance settlement system of Anant Spinning Mills?
Mostly
Rarely
Sometime
Not at a all

Q12. Is the decision taken by the top management related to your grievance is satisfactory?
Mostly
Hardly
Partly
Never

Q13. Suggestions if Any _____________________