Questionnaires

Comparative Analysis of Mobile Banking Services of ICICI Bank and HDFC Bank gives a detailed overview of the mobile banking services of HDFC and ICICI Bank.

Mobile banking in India is set to explode – approximately 43 million urban Indians used their mobile phones to access banking services.

Checking account balances is the most popular banking service used by urban Indians with almost 40 million users followed by checking last three transactions, 28 million and status of cheques with 21 million users.

Mobile banking is popular among the Rs.1 to 5 lakhs per year income group with almost 60% of mobile banking users falling in the income bracket, an indicator of adoption of this service by younger generation.
Most Popular Bank

ICICI bank maintains its position as country biggest private lender on mobile screen as well with 17.75 million users. HDFC accounts for second most subscribers with 9.1 million subscribers followed by State Bank of India with 6.13 million subscribers.

You can use this questionnaire to compare Mobile Banking Services offered by ICICI Bank and HDFC Bank

Q1. Are you aware about Mobile Banking Services offered by HDFC / ICICI Bank?
a. Yes
b. No

Q2. Are you using Mobile Banking services offered by HDFC / ICICI Bank?
a. Yes
b. No

Q3. Reason for using Mobile Banking services offered by HDFC Bank / ICICI Bank?
a. Services are safe
b. Mobile Banking provides any where bill payment Options
c. Mobile Banking Provides Stop Payment for Cheques
d. Mobile Banking Money Transfer Facility

Q4. Reasons for Not Using Mobile Banking Services offered by HDFC Bank / ICICI Bank?
a. Not Aware about the services
b. Dont think Mobile Banking Services are secure
c. Other reasons

Q5. What do you think about the Balance Enquiry Facility Provided by Mobile
Banking System?
a. Good
b. Average
c. Poor

Q6. What do you think about the bill payment services offered by ICICI Bank / HDFC
Bank through Mobile Banking System?
a. Good
b. Average
c. Poor

Q7. What do you think about the Stop Payment service offered by Mobile Banking system of ICICI Bank / HDFC Bank?
a. Good
b. Average
c. Poor

Q8. What do you think about the Money transfer facility offered by Mobile Banking
system of ICICI Bank / HDFC Bank?
a. Good
b. Average
c. Poor

Q9. Do you think mobile banking system is safe ?
a. Yes
b. No

Q10. Rate the overall satisfaction with Mobile Banking System of HDFC / ICICI
Bank?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory

Direct to Home (DTH) industry in India is in the throes of multifarious challenges and opportunities.
A neat 20 per cent annual growth is being witnessed in the DTH sector in India with over 8.5 million households having digital pay-TV. The questionnaire below will help you to do comparative study on DTH Services

Q1.      Are you using DTH?
a.       Yes
b.         No

Q2.      Which DTH Service you are using?
a.         Airtel
b.         Videocon DTH
c.         Dish TV
d.         Tata Sky
e.         Big TV

Q3.      Reason for using particular DTH Services?
a.         Package Cost
b.         Installation Charge
c.         Universal Remote
d.         Other Reasons

Q4.      Are you aware about the service quality, tariffs and Installation charge of all other DTH Services?
a.         Yes
b.         No

Q5.      How do you rate the Instrument Cost of DTH Service?

Q6.      How do you rate the Installation Charge of DTH?

Q7.      How do you rate the Subscription Services offered by DTH Services?

Q8.      How do you rate the Package Cost of DTH Service Providers?

Q9.      How do you rate the After Sales Service Support of DTH Services?

Q10.    Rate the Channels offered by DTH Services?

Q11.    If you have to choose another DTH Service which one do you prefer?
a.         Airtel
b.         Videocon DTH
c.         Dish TV
d.         Tata Sky
e.         Big TV

Dual SIM Card Phones are in great demand. As many of us are using them. Here we are providing questionnaire to analyze Customer Perception Towards Dual SIM Phones.

Q1. How many mobile SIM you are using ?
a. One
b. Two
c. More than 2

Q2. How do you manage these numbers?
a. Through separate mobile Phones
b. Through Dual SIM Phones

Q3. Reason for using Multiple Numbers?
a. One is for receiving call and one is for doing calls
b. Both numbers are for doing and receiving calls

Q4. Reason for using Dual SIM Phones?
a. Easy to carry one Phone
b. Easy to maintain

Q5. Reason for not using Dual SIM Phones?
a. Cannot receive calls simultaneously
b. Dual SIM Phones are not user friendly
c. Other Reasons

Q6. Which brand of dual SIM Phone you are using?
a. Samsung
b. Micromax
c. Intex
d. Karbonn
e. Nokia
f. Others

Q7 How do you rate the Features of Dual SIM Phone you are using?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q8. How do you rate the Battery Backup of your dual SIM Phones?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q9. How do you rate the Sound Quality of your Dual SIM Phone?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q10. How do you rate the Price of your dual SIM Phone?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q11. How do you rate the Customer Support Provided by your Dual SIM Phone company?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Q12. Overall Satisfaction with your dual SIM Phone?
a. Highly Satisfactory
b. Satisfactory
c. Averagely Satisfactory
d. Dissatisfactory
e. Highly Dissatisfactory

Unit Linked Plans offer Multiple Benefits i.e. Insurance + Investment + Tax Benefits. Demand of ULIP are increasing due to aggressive marketing done by Insurance Companies.  You can use this questionnaire to analyze the investors view towards Unit Linked Plan (ULIP) of ICICI Prudential Life Insurance :

Q1. When you have taken Unit Linked Plan of ICICI Prudential Life Insurance ?
a. 1 Year Before
b. 2 Years Before
c. More than three years before

Q2. What do you feel after investing in Unit Linked Plans of ICICI Prudential Life Insurance?
a. Good
b. Averagely Satisfied with the investment decision
c. Cheated

Q3. Reasons for investing in Unit Linked Plans of ICICI Prudential Life Insurance?
a. Returns
b. Schemes are good
c. Recommended by Family & Friends
d. Needs to save tax
e. Offers Multiple benefits like investment+insurance +Tax Saving

Q4. How do you rate the Premium Amount to be paid in Unit Linked Plans of ICICI Prudential Life Insurance?
a. High
b. Medium
c. Low

Q5. How do you rate the returns in Unit Linked Plans of ICICI Prudential Life Insurance?
a. Good
b. Average
c. Poor

Q6. How do you rate the units allocated in Unit Linked Plans of ICICI Prudential Life Insurance?
a. Good
b. Average
c. Poor

Q7. How do you rate the risk associated with Unit Linked Plans of ICICI Prudential Life Insurance?
a. Good
b. Average
c. Poor

Q8. How do you rate the schemes with Unit Linked Plans of ICICI Prudential Life Insurance?
a. Good
b. Average
c. Poor

Q9. How do you rate the flexibility with Unit Linked Plans of ICICI Prudential Life Insurance?
a. Highly Flexible
b. Averagely Flexible
c. Not at all flexible

Q10. How do you rate the transparency with Unit Linked Plans of ICICI Prudential Life Insurance?
a. Highly Transparent
b. Averagely Transparent
c. Not at All transparent

Q11. How do you rate the Mortality Charges in Unit Linked Plans of ICICI Prudential Life Insurance?
a. High
b. Average
c. Low

Q12. How do you rate the Premium Allocation Charges in Unit Linked Plans of ICICI Prudential Life Insurance?
a. High
b. Average
c. Low

Q13. How do you rate the Fund Management Fees in Unit Linked Plans of ICICI Prudential Life Insurance?
a. High
b. Average
c. Low

Q14. How do you rate the Administration Charges in Unit Linked Plans of ICICI Prudential Life Insurance?
a. High
b. Average
c. Low

Q15. How do you rate the Surrender Charges in Unit Linked Plans of ICICI Prudential Life Insurance?
a. High
b. Average
c. Low

Q16. Are you satisfied with Unit Linked Plans of ICICI Prudential Life Insurance??
a. Yes
b. No

Employee selection is the “process of collecting and evaluating information about an individual in order to extend an offer of employment.” Employee selection is part of the overall staffing process of the organization, which also includes human resource (HR) planning, recruitment, and retention activities. By doing human resource planning, the organization projects its likely demand for personnel with particular knowledge, skills, and abilities (KSAs), and compares that to the anticipated availability of such personnel in the internal or external labor markets. During the recruitment phase of staffing, the organization attempts to establish contact with potential job applicants by job postings within the organization, advertising to attract external applicants, employee referrals, and many other methods, depending on the type of organization and the nature of the job in question. Employee selection begins when a pool of applicants is generated by the organization’s recruitment efforts. During the employee selection process, a firm decides which of the recruited candidates will be offered a position.

You can use the below questionnaire to analyze the Selection Process of the organization.

Q1. Does the organization do proper Job Analysis before Selection Process begins?
a. Yes
b. No

Q2. Does the Job Responsibilities and Job Description are clearly defined to the candidates appearing for selection process ?
a. Yes
b. No

Q3. Do you think organization prefers referred candidates?
a. Yes
b. No

Q4. Does the selection methods used by the Organization are reliable?
a. Yes
b. No

Q5. Is the organization doing timeliness recruitment and Selection process.
a. Yes
b. No

Q6. Does HR provides an adequate pool of quality applicants ?
a. Yes
b. No

Q7. Rate the effectiveness of the interviewing process and other selection instruments, such as testing?
a. Yes
b. No

Q8. Does the HR team act as a consultant to enhance the quality of the applicant pre-screening process?
a. Yes
b. No

Q9. Rate how well HR finds good candidates from non-traditional sources when necessary?
a. Poor
b. Adequate
c. Excellent

Q10. Do you think organization looks for experienced employees in selection Process?
a. Yes
b. No

Q11. Which is the most important quality the organization looks for in a candidate?
a. Knowledge
b. Past Experience
c. Optimistic Nature
d. Discipline
e. Team Work Ability
f. Other

Q12. Do you think organization is using satisfactory methods of interview?
a. Yes
b. No

Q13. Is the Resume screening and Shortlisting method used by the organization is satisfactory?
a. Yes
b. No

Q14. Do you think criteria for shortlisting of candidates used by the organization is satisfactory?
a. Yes
b. No

Q15. Does the organization do employee verification before and after selection?
a. Yes
b. No

Q16. How do you rate the Selection Policy of the organization?
a. Good
b. Average
c. Poor

If you want Project on the basis of this questionnaire call us at : +91-9343655211 or mail us at : fasttrack1979@gmail.com

Best Questionnaire for Performance Appraisal is used to analyze the effectiveness of the Performance Appraisal System implemented in the organization.  Evaluating employee performance is necessary for Promotions and appraisal of the employee. This Questionnaire for Performance Appraisal can be used for research purposes or can be used by organizations to analyze the effectiveness of the performance appraisal system.

Performance Appraisal is essential for successful organizational management and evaluation. Performance  Appraisals help to develop, improve the performance of the employees in the organization.  For all staff in the organization, formal performance appraisal is generally conducted annually. Each staff member is assessed by their line manager  Annual performance appraisal allows standards to be managed and monitored, expectations and objectives agreed upon, and responsibilities and tasks delegated. Staff performance Appraisal is planned accordingly and results to get an overview of training requirements in the organization.

The questionnaire for the Performance Appraisal process helps to rate employees and helps in business planning for the next trading year. Performance Appraisal generally reviews the performance of each individual against trading year goals and standards, agreed at the previous assessment meeting. Also, performance appraisal is essential for career planning and succession planning. Performance appraisal is important for motivating staff, developing attitudes and behaviors, communicating organizational goals, and fostering positive relationships between management and staff. Performance appraisals provide a formal, recorded, regular review of the performance of an individual, and a plan for future development. In short, performance appraisal and job assessments are vital to managing people’s and organizations’ performance.

Effectiveness of Performance Appraisal can be evaluated using the following questionnaire:

Q1. In your Opinion Performance Appraisal is?
a. Evaluation of Employees
b. Promotion of Employees
c. Job Satisfaction of Employees
d. Motivation

Q2. Which method of performance appraisal is implemented in the organization?
a. Merit
b. Grading
c. Other

Q3. Do you receive any increment in your salary after performance Appraisal?
a. Yes
b. No

Q4. Do you think that performance Appraisal help to provide an atmosphere where all are encouraged to share one another burden?
a. Yes
b. No

Q5. Do you think performance appraisal helps people set and achieve meaningful goals?
a. Yes
b. No

Q6. Do you think performance appraisal give constructive criticism in a friendly and positive manner?
a. Yes
b. No

Q7. Do you think that the performance of employees improves after the process of performance appraisal?
a. Yes
b. No

Q8. Do you think performance appraisal improves motivation and job satisfaction?
a. Yes
b. No
Q9. Is the top-level management partial in Performance Appraisal
a. Yes
b. No

Q10. Do you think performance appraisal helps to change the behavior of Employees?
a. Yes
b. No

Q11. In your opinion, the Performance Appraisal system of your organization is related to which of the following?
a. Retention of Employees
b. Recruitment System
c. Organizational Culture
d. Motivation

Q12. After performance appraisal improvement in your performance.
a. 10-20
b. 20-30
c. 30- above

If you want a project based on this questionnaire feel free to contact us at: +91-9343655211 or mail us at: fasttrack1979@gmail.com

You may also like to view

• Best Questionnaire for 360 Degree Performance Appraisal
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Employee satisfaction is the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Many measures meaning that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace.
As per Vroom “Employee Satisfaction is a positive orientation of an individual towards a work role which he is presently occupying”

Employee satisfaction is a measure of how happy workers are with their job and working environment. Keeping morale high among workers can be of tremendous benefit to any company, as happy workers will be more likely to produce more, take fewer days off, and stay loyal to the company. There are many factors in improving or maintaining high employee satisfaction, which wise employers would do well to implement.

Employee Satisfaction level can be evaluated using the following questionnaire:

Q1. Since how many years have you been working with XYZ Organization?
a. 0-2 Years
b. 2-4 Years
c. More than 4 Years

Q2. How is the working Environment?
a. Participative
b. Autonomy
c. Whimsical
d. Red Tapism

Q3. Do you think Your work is according to your qualification and skills?
a. Yes
b. No

Q4. Are you satisfied with the top Management?
a. Yes
b. No

Q5. Are you satisfied with the working hours at XYZ Organization?
a. Yes
b. No

Q6.. Do you have necessary authority to perform your duties effectively?
a. Yes
b. No

Q7. Does your organization organize any counseling programs for the employees ?
a. Yes
b. No

Q8. Does the employees share experience to help each other ?
a. Yes
b. No

Q9. Do you appreciation if the desired work / targets are accomplished ?
a. Yes
b. No

Q10. Do you think there are good career prospect in your organization?
a. Yes
b. No

Q11. How is the physical working condition in the Organization ?
a. Good
b. Average
c. Poor

Q12. Does the top management involve employees in the management decisions?
a. Yes
b. No

Q13. Does the organization provide medical facility for employees?
a. Yes
b. No

Q14. Are you satisfied with the welfare facilities provided to the employees by the organization?
a. Yes
b. No

Q15. Which of the following factors which motivates you most ?
a. Salary Increase
b. Promotion
c. Leave
d. Motivational talks
c. Recognition

Q16. Does your organization recognize and acknowledge your work.
a. Strongly Agree
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree

Q17. Does the organization provide satisfactory Salary according to your Work?
a. Yes
b. No

Q18. Your Overall Satisfaction as an employee of XYZ Organization?
a. Highly Satisfied
b. Satisfied
c. Average
d. Dissatisfied
e. Highly Dissatisfied

This is a sample questionnaire and you can add some other questions if you want…If you need project on employee satisfaction based on this questionnaire feel free to contact us at : +91-9343655211 or mail us at : fasttrack1979@gmail.com

CRM – Customer Relationship Management is an innovative approach undertaken by the marketers in the process of developing lifetime customers and maximizing lifetime value of the customers.

CRM approach is still new for the corporate managers, as in India the customers are still at the receiving end only. The concept of CRM and its implementation creates chaos for the marketers, as they are unable to comprehend the benefits of this approach to enhance their relationships with their customers and ultimately gain the long-term profitability profits.

Customer Relationship Management (CRM) is a complex system, consisting of procedures, strategies, software and web applications, that assists a company in organizing and managing the relationship with its clients.

Below questionnaire for Customer Relationship Management(CRM) helps to analyze the effectiveness of Customer Relationship Management (CRM) in an Human Resource Consultancy.

Q1. From how many years you are using services offered by Manpower Consultant ?
a. 0-2 Years
b. 2-4 Years
c. More than 4 Years

Q2. Rate your overall satisfaction with the recruitment services offered by Manpower Consultant ?
a. Highly Satisfied
b. Satisfied
c. Some what satisfied
d. Highly dissatisfied

Q3. Are you satisfied with the quality of applicants Manpower Consultant is offering?
a. Yes
b. No

Q4. Do they entertain queries in a proper manner ?
a. Yes
b. No

Q5. How do you rate the process of filtering candidates?
a. Good
b. Bad

Q6. Are you satisfied with the range of services?
a. Yes
b. No

Q7. Do they provide full information of the candidates at the time of recruitment?
a. Yes
b. No

Q8. Do you find their charges nominal as compared to other competitors?
a. Yes
b. No

Q9. Do they provide any discount on bulk recruitment?
a. Yes
b. No

Q10. Do they give certain attractive offers?
a. Yes
b. No

Q11. Does the consultancy inform you about the new services / changes in the services on time?
a. Yes
b. No

Q12. Do you think the Manpower Consultant identify and resolve problems of the associated companies?
a. Yes
b. No

Q13. Do you think Manpower Consultant is maintaining good customer relations through its services?
a. Yes
b. No

If you want a project Based on this questionnaire call us on : +91-9343655211 or mail us at : fasttrack1979@gmail.com

The term “quality of work life” (QWL) was first introduced in 1972 during an international labour relations conference. Quality of Work Life (QWL) received more attention after United Auto Workers and General Motors initiated a Quality of Work Life (QWL) program for work reforms.

Robbins (1989) defined Quality of Work Life (QWL) as “a process by which an organization responds to employees needs by developing mechanisms to allow them to share fully in making the decisions their design their lives at work”

Quality of Work Life (QWL) has been well recognized as a multi-dimensional construct and it may not be universal or eternal. The key concepts captured and discussed in the existing literature include job security, better reward system, higher pay and opportunity for growth, participative groups, and increased organizational productivity among others.

Regular assessment of Quality of Work Life can potentially provide organisations with important information about the welfare of their employees, such as job satisfaction, general well-being, work-related stress and the home-work interface.

Here is the worlds best questionnaire for Quality of Work Life

Q1. Since how many years have you been working with this organization?
a. 0-5 Years
b. 5-10 Years
c. 10 to 15 Years
d. More than 15 Years

Q2. How is the physical working condition in the Company ?
a. Good
b. Average
c. Poor

Q3. What do you think about the work load in the organization ?
a. Work Load is very much and task are not finished on appropriate time
b. Work Load is very much but due to participative environment employees are able to complete their task
c. Work Load is evenly distributed and employees are able to complete their task on time
d. Work Load is less as compared to other companies

Q4. Do you think Communication and information flow between the departments is satisfactory?
a. Yes
b. No

Q5. Do the employees share experiences to help each other?
a. Yes
b. No

Q6. Does the company provide training for enriching the skills of employees?
a. Yes
b. No

Q7. Do you think proper training improves the productivity of the company and employees?
a. Yes
b. No

Q8. Do you think there are good career prospect in your organization?
a. Yes
b. No

Q9. Are you free to perform your duties?
a. Yes
b. No

Q10. How is the working Environment?
a. Participative
b. Autonomy
c. Whimsical
d. Red Tapism

Q11. How is the working hours of the organization ?
a. Highly Satisfactory
b. Satisfactory
c. Dissatisfactory

Q12. Does the company takes care of the employees working in night shift ?
a. Yes
b. No

Q13. Does working in the organization give you a feeling of security and improves your productivity?
a. Yes
b. No

Q14. Does the organization provide satisfactory Salary according to your Work?
a. Yes
b. No

Q15. Does the goals and task are clearly defined for increasing productivity?
a. Yes
b. No

Q16. Does the top management involve employees in the management decisions?
a. Yes
b. No

Q17. Do the facilities provided by the organization motivate you to improve your productivity?
a. Yes
b. No

Q18. Which factor motivates you the most?
a. Salary increase
b. Promotion
c. Leave
d. Motivational talk
e. Recognition

Q19. What do you think that employees in the organization are skilled, motivated and productive?
a. Yes
b. No

Q20. Do you think departments in the organization have cooperation?
a. Yes
b. No

Q21. Do you think quality of work life of the organization helps to improve your productivity?
a. Yes
b. No