Questionnaire for Satisfaction level of Retailers towards Airtel Mobile Services
Q1. Are you dealing with services/products offered by Airtel?
a. Yes
b. No
Q2. Reason for association with Airtel?
a. Margin
b. Promotional Schemes
c. Demand
d. Dealer relationship
e. Credit Policy
f. Its Service Quality
g. Other Reasons
Q3. The reason why you are not dealing with the services and products offered by Airtel?
a. Credit Policy
b. Promotional Material Not Supplied on Time
c. Schemes are not conveyed on time
d. Supply of product is not proper
e. Don’t Wish To Specify
Q4. Does the company give a proper responses to your queries?
a. Yes
b. No
Q5. Have you ever faced problems related to the Services of Airtel?
a. Always
b. Sometimes
c. Never
Q6. Does the problems were resolved by the retailer’s support desk?
a. Yes
b. No
Q7. How do you rate the customer schemes of the company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q8. Does the retailer support desk identifies the retailer’s problems effectively
and solve them in proper time?
a. Yes
b. No
Q9. Do the company executives visit your shop regularly to convey schemes?
a. Yes
b. No
Q10. How do you rate the schemes delivered to the retailers?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q11. How do you rate the retailer’s support of the company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q12. How do you rate the margin in Airtel services?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q13. How do you rate the retailer grievance handling mechanism of the company?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q14. Does customers are happy when their problems are solved by the retailer’s support desk?
a. Yes
b. No
Q15. How do you rate the Credit facilities provided by Airtel?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q16 How do you rate the Discount offered by Airtel on a bulk purchase?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q17. How do you rate the Brand Pull of Airtel?
a. Highly Satisfactory
b. Satisfactory
c. Average
d. Dissatisfactory
e. Highly Dissatisfactory
Q18. How much time does it take for the delivery of Airtel SIM Cards / Vouchers after ordering?
a. 6-12 Hours
b. 1 to 2 Days
c. 2 to 7 Days
d. More than7 Days
Q19. How do you rate the payment norms of Airtel?
a. Highly Satisfactory
b. Satisfactory
c. Averaged. Dissatisfactory
e. Highly Dissatisfactory
Q20. Rate your overall satisfaction with the services offered by Airtel to retailers?
a. Highly Satisfactory
b. Satisfactory
c. Averaged
d. Dissatisfactory
e. Highly Dissatisfactory
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